Heike is an experienced computer scientist with over 20 years of professional experience in various roles, including leadership, project management, IT consulting, and training management. As a certified trainer for both in-person and live online sessions, she integrates her extensive expertise into training programs that focus on developing social and personal skills.
With a track record of over 1,800 successful virtual trainings on various platforms, Heike has established herself as a professional online trainer. Through a clearly structured approach and lively interactions, she keeps the attention span high. Her method encourages active learning and enables the practical application of learned skills in real-life scenarios.
Heike’s expertise is particularly strong in conducting soft-skill trainings. She has deep knowledge of communication models and is proficient in systematic conversation management, both in one-on-one and group settings. By using visualization and facilitation techniques, she successfully presents complex content in an understandable way and leads effective discussions. Additionally, Heike is skilled in constructive conflict management and utilizes feedback techniques to promote personal and team development.

Since 2013, Heike has been an active member of BDVT (Professional Association for Training, Consulting, and Coaching). She leads the Artificial Intelligence working group and participates in the “Online Training” working group as well as the BDVT moderation team.
Overall, Heike brings a well-rounded combination of extensive experience and solid expertise, enabling her to design high-quality training programs and sustainably foster the development of her participants.

Among Heike’s outstanding achievements are the successful introduction of a new consulting culture in her previous company and the leadership of change projects that led to a sustainable improvement in team dynamics and workflows. In addition, she has conducted numerous training sessions in leadership development and conflict management.

Heike’s style is characterized by empathy and clarity. She places great emphasis on an interactive and hands-on training experience. Among her methods are World Café, Fish Bowl, and Open Space, which are used to encourage the exchange of ideas and perspectives.

📜 iSAQB® CPSA-Advanced Level – Module AGILA

📜 iSAQB® CPSA-Advanced Level – Module SOFT

📜 IHK Mainz – Trainer Certification (ADA)

📜 CSC Akademie Deutschland GmbH – IT Project Manager

📜 FCT Akademie GmbH – Certified Live-Online Trainer

📜 Scrum.org – Professional Scrum Master